Simply enter your document number, passenger last name and go! We’ll look up your
document and advise you of your refund eligibility and options. Refund requests must
be submitted individually for each document in a record locator. Please note that
as part of the process for requesting a refund, you must also cancel the reservation
for the applicable passenger(s). This may be done in the
“My Reservations” section of AA.com.
Don't know your document number?
Use the form below to find it.
Tickets Issued with AAdvantage Miles If you have an AAdvantage Award ticket, do not use this form. To reinstate mileage from AAdvantage Award tickets, please
AAdvantage section of AA.com or call 800-882-8880.
Request a Refund or Receipt
Important Refund Notice
Refund requests are processed independently for airline tickets,
baggage charges, Group 1 boarding, Express Seats and any product sold under
unique form numbers.
Separate refund requests must be submitted for each different