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For Refund Questions
You'll find general information about AAticket refunds by visiting Refund Help.

If you have a specific question or need additional assistance regarding a refund request, please use the form to send us an email.

You may also write or fax:

    American Airlines
    Passenger Refund Services
    P.O. Box 200025
    El Paso, Texas 88520-0025
    Fax: 918-254-3967

You can also use the Request a Refund option to review and/or print a ticket copy for most documents purchased within the past 9 months. Simply enter the 13 digit document number and the passenger last name in the fields provided then press GO.

For Other Questions
If your request is not directly related to the refund of a printed or e-ticket, please contact the appropriate department for the most efficient service.

    For AAdvantage information requests, including questions about award claiming, mileage reinstatements and mileage accrual.

AA Reservations
    With changes to existing reservations

Baggage Services
    For help with missing, delayed or damaged baggage.

Customer Relations
    With comments or service suggestions on a trip you have completed.

Send Us an Email

To send us an email with your question or comment, complete the form and click "Send Email."

Note: Do not use this form to request a refund for a ticket.
If you want to initiate a refund request, select Request a Refund and complete the online form.

Email Subject *
Document Number *
Last Name *
First Name *
State / Province
Zip / Postal Code
Email *
Phone *
Comments /
Questions / Concerns *

* Required field
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