If you wish to write or fax:
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd. Phoenix, AZ 85034
International Fax: 480-693-2759
You can also use the Request a Refund option to review and/or print a ticket copy for most documents purchased within the past 9 months. Simply enter the 13 digit document number and the passenger last name in the fields provided then press GO.
If your inquiry is not related to a refund, please click here to locate the correct department to contact.
For AAdvantage information requests, including questions about award claiming, mileage reinstatements and mileage accrual.
With changes to existing reservations
For help with missing, delayed or damaged baggage.
With comments or service suggestions on a trip you have completed.
You'll find general information about AAticket refunds by visiting Refund Help.
If additional assistance is needed regarding a refund request you may reach us via email. Please note that sending us an email ▼ does not submit a refund request.
To send us an email with your question or comment, complete the form and click "Send Email".