If you wish to write or fax:

American Airlines
Attention: Passenger Refunds

4000 E. Sky Harbor Blvd. Phoenix, AZ 85034

Fax: 800-892-3447

International Fax: 480-693-2759

Review/Print a Ticket Copy

You can also use the Request a Refund option to review and/or print a ticket copy for most documents purchased within the past 9 months. Simply enter the 13 digit document number and the passenger last name in the fields provided then press GO.

For Other Questions

If your inquiry is not related to a refund, please click here to locate the correct department to contact.


For AAdvantage information requests, including questions about award claiming, mileage reinstatements and mileage accrual.

AA Reservations

With changes to existing reservations

Baggage Services

For help with missing, delayed or damaged baggage.

Customer Relations

With comments or service suggestions on a trip you have completed.

Use the options below to request your refund

For Refund Questions

You'll find general information about AAticket refunds by visiting Refund Help.

If additional assistance is needed regarding a refund request you may reach us via email. Please note that sending us an email ▼ does not submit a refund request.

Send Us an Email

To send us an email with your question or comment, complete the form and click "Send Email".

NOTE: Do not use this form to request a refund for a ticket. If you want to initiate a refund request, select  Request a Refund.

Travel Agencies with ARC/IATA or BSP may request travel agency refunds by selecting the appropriate email subject listed below.

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